Help Center

FAQ

Shipping & Delivery

Do I have to pay for shipping?

How long will it take to get my order?

Will I be provided a tracking number?

Why does my tracking show "Not Found"? Why do I see no updates in the tracking information of my order?

Where does my order ship from?

Payment

What payment options do you offer?

What currency is listed on GizModern?

Can I request a refund onto another card if the original is expired, losted or canceled?

Does GizModern charge for customs, taxes, VAT, or any other extra fees?

Why didn't my order go through?

Will I receive an invoice for my order?

Customer Service

Do you offer exchange or refund?

How do I contact you?

How do I return a product?

How do I cancel my order?

Are there any discount codes available to use?

What should I do if I have forgotten my password to my account?